13 May 2022

Permanent Student Systems Analyst

The University of Auckland – Te Whare Wananga o Tamaki Makaurau – Posted by University of AucklandAuckland, New Zealand

NOTE: This job listing has expired and may no longer be relevant!

Auckland Uni 19

Job Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. We employ more than 5,400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.

Student and Academic Services deliver administrative functions that support the student life-cycle from application, admission and enrolment to examinations and graduation. Services are delivered in partnership with faculties and supported by a customer service and process governance framework.

Te Whiwhinga mahi | The opportunity

The operations team within Student & Academic Services is looking for a Student Systems Analyst to join them. The role of a Systems Analyst is to support a seamless admission and enrolment experience for students through accurate review, updating and maintenance of complex programme, campus, term and admission set up in the University’s student management system.

As the Student Systems Analyst you will support applicant and student systems, reporting and processes for the effective delivery and oversight of application and admission activity across the institution. This position links directly to student recruitment, through optimising  and streamlining the application process they experience.

This a full-time permanent opportunity.

For more detailed information, please refer to the Position Description.


He kōrero mōu | About you

You will understand the complex nature of the tertiary environment and systems related to this industry. An expert in systems configuration and process, you will use your knowledge to directly enhance the student experience through their online interactions with the university through enrolment and application processes.

You’ll be looking to have your analytical skills refined and challenged as you encounter complex issues and have time to carefully consider future possible solutions for your customers. A continuous improvement mindset will have you working both reactively and proactively as you seek to explore new options in a constantly evolving online landscape.

Building and maintaining relationships will come easily to you as you work with a range of stakeholders and collaborate with others inside and outside of your team. You will work well autonomously, take initiative and love to problem solve.


Nga Pūkenga Motuhake | Important Skills

To succeed in the role you will:

  • Understand complex systems and processes and identify improvements
  • Be confident in picking up a range of IT systems quickly, holding expert knowledge of Student Services Online or similar
  • Be Advanced in Excel and Microsoft Suite
  • Demonstrate a high level of interpersonal skills through relationship management, advocacy and negotiation with a range of internal and external stakeholders
  • Have excellent communication skills across all platforms, including face-face

Additional Information

Mō tō mātou rōpū | About the team

Student & Academic Services provides leadership and excellence in academic administration services to internal and external stakeholders. Services are delivered in partnership with faculties and supported by a customer service and process governance framework.


Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of Wednesday, 18th May 2022 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Caitlin Anderson via ce.anderson@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.

Overseas Applicants

In response to COVID-19 the New Zealand Government imposed travel restrictions but have recently announced a five-step plan for a phased border re-opening. This phased re-opening will take some time and this may alter the nature of the standard interview process for offshore candidates, particularly at the on-site interview stage. To see how this might affect your application and for more information and updates on the border restrictions and phased re-opening, please visit the Immigration New Zealand website or the New Zealand Government’s official Covid-19 website.


The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz


How to Apply

In order to apply you will first need to register with the University by completing an online user profile via their website. APPLY NOW by clicking HERE to register with the University's website. Please combine your cover letter and CV as one document when submitting your application. To successfully download the full Job Description you should ensure you have pop-up blocker disabled and file downloads enabled (in Internet Explorer enabling file downloads is done by navigating to Tools > Internet Options > Security > Custom Level and select radio button to enable File Downloads). If you are experiencing difficulty in any aspect of the application process or if you do not receive a confirmation email that you have applied for a role, please contact recruitment@auckland.ac.nz or Phone 09 923 1115. Applications close: Wednesday, 18th May 2022

Job Categories: Analyst. Job Types: Permanent.

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