19 Jan 2022

Fixed-term Student Support Advisor – Faculty of Arts

The University of Auckland – Te Whare Wananga o Tamaki Makaurau – Posted by University of AucklandAuckland, New Zealand

NOTE: This job listing has expired and may no longer be relevant!

Auckland Uni 19

Job Description

Waipapa Taumata Rau| The University of Auckland

The University of Auckland is New Zealand’s pre-eminent University, with a turnover of $1.3bn, including research revenue of over $300m generated across eight diverse faculties and two research institutes. With over 6,000 staff and 45,000 students, the University of Auckland is one of New Zealand’s most significant and complex entities.

Te Whiwhinga mahi | The opportunity

The Faculty of Arts is seeking an enthusiastic Student Support Adviser to join their team on a full-time, fixed-term contract until the end of 2022. The successful candidate will have a particular focus on supporting students who are at Academic Risk or Academic Restriction to complete their studies, as well as those that have had their enrolments terminated to return to study.

As a Student Support Adviser, you will:

  • Build relationships with current Academic Standing cohort of students in Arts
  • Be responsible for maintaining a learning environment that supports student success through well-being, pastoral care, and learning support
  • Deliver peer-to-peer academic and non-academic initiatives by working with a team environment
  • Collate and track student performance, enabling targeted interventions such as workshops, events, or one on one meeting/s.
  • Proactively work with the Associate Dean (Students) and Associate Dean (Research) to ensure that students are supported academically

To further understand the meaning of Academic Standing, please click here.

For more information on the role, please view the position description.

Mō tō mātou rōpū | About the team

The Student Development and Engagement team within the Faculty of Arts plays a pivotal role in supporting and nurturing student life and experience. We collaborate very closely with one another, academic and professional colleagues within the Faculty as well as other service divisions within the wider University. We are innovative thinkers and have a partnership-based approach. A small and passionate team that strive to create the best outcomes for our students.

He kōrero mōu | About you

To be successful in this role, you should be familiar with the student life cycle and be passionate about excellence and innovation in Student Development and Engagement. We are looking for a potential leader, with drive and a foundation of skills to make things happen and influence others.

Important Skills/Experience| Nga Pūkenga Motuhake

Our ideal candidate:

  • Has the ability to develop and maintain relationships with students and their whānau, to enable retention, transition, and success in degree and postgraduate level programs at the University.
  • Has experience working and engaging with Māori and Pacific students and staff, as well as leading a team of student mentors within the tertiary sector.
  • Is a proactive, energetic, and confident professional, who will be skilled in communicating with diverse audiences.
  • Has the ability to work independently as well as within a team environment and display an empathic style combined with planning and organisational skills.
  • Has strong attention to detail, problem-solving skills, and sound judgment
  • Holds a tertiary qualification in a relevant discipline or has experience working within a large multifaceted environment that provides high levels of customer service.

Ngā āhuatanga kei a mātou | What we offer

The University is committed to providing an excellent working environment through:

  • Flexible employment practices (including working from home, flexible hours)
  • Up to 6.75% company superannuation scheme
  • A competitive salary with five weeks’ annual leave

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of Tuesday, 1st February 2022 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

If you have any questions about this role, please email Melika Carlson – melika.carlson@auckland.ac.nzPlease note we are happy to answer your questions, but we do not accept applications by email.

Additional Information

Covid-19 Vaccination

The University of Auckland is committed to protecting the health, safety and well-being of our staff and students.  All students, staff and visitors need to be fully vaccinated against Covid-19, or medically exempt, in order to come onto our campuses or to take part in face-to-face University-managed activities. Therefore, we are only able to consider applicants who are fully vaccinated against Covid-19 or have a New Zealand Ministry of Health issued medical exemption and evidence of this will be requested as part of your employment. You can read more about the University’s vaccination policy here.

Overseas Applicants

In accordance with our commitment to equitable recruitment, the University welcomes applications from all suitably qualified and experienced candidates. In response to COVID-19 the New Zealand Government has imposed a travel ban and are currently only allowing New Zealand Residents, Citizens and visa holders meeting a strict exception policy to enter the country, all of whom must currently enter Government approved quarantine for seven days on arrival. 

It is uncertain when these border restrictions will change, and this may impact the degree to which an offshore candidate can engage in the interview process; or be available to commence in a new position. For more information and updates on the border restrictions visit the Immigration New Zealand website or the New Zealand Government’s official Covid-19 website.


The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz

How to Apply

In order to apply you will first need to register with the University by completing an online user profile via their website. APPLY NOW by clicking HERE to register with the University's website. Please combine your cover letter and CV as one document when submitting your application. To successfully download the full Job Description you should ensure you have pop-up blocker disabled and file downloads enabled (in Internet Explorer enabling file downloads is done by navigating to Tools > Internet Options > Security > Custom Level and select radio button to enable File Downloads). If you are experiencing difficulty in any aspect of the application process or if you do not receive a confirmation email that you have applied for a role, please contact recruitment@auckland.ac.nz or Phone 09 923 1115. Applications close: Tuesday, 1st February 2022

Job Categories: Art & Design. Job Types: Fixed-term.

329 total views, 1 today

Apply for this Job