13 Apr 2018

Full-Time Student Services Advisor – Student Contact and Support

The University of Auckland – Te Whare Wānanga o Tāmaki Makaurau – Posted by University of AucklandAuckland, Auckland, New Zealand

NOTE: This job listing has expired and may no longer be relevant!

Auckland University

Job Description

The Opportunity

Academic Services within the University of Auckland is currently seeking an enthusiastic, committed and flexible individual to join our dedicated Student Contact and Support team. This role will give the successful applicant a unique opportunity to deliver excellence every day to our most important customers; our future and current students!

Here in the Student Contact and Support team, we pride ourselves on providing a consistently high level of service, and have been recognised for our outstanding support by students and staff alike. Our success stems from our friendly, supportive and professional staff who go above and beyond to deliver exceptional service.

In this role, you will be part of a team who genuinely enjoy working with each other and values the contribution we all make in trying to delight our customers. Unlike some contact-centre based positions, we cover a broad range of queries from prospective students through to alumni, which ensures your day is varied and allows for inbound, outbound and face to face interactions.

What are we looking for?

We are looking for candidates who understand that customer service is not a department, it is an attitude. This means you can demonstrate strong communication, problem solving and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work (by being logged in, ready to take inquiries at your rostered start time), and your ability to exercise good judgement when it comes to decision-making and the escalation of queries.

To be successful in this role, you will enjoy a fast paced working environment and a positive, supportive team atmosphere. You will be able to adapt during peak periods – particularly over the summer months. As we are a large and complex organisation, relevant experience in the Tertiary Sector will be considered favourably or experience in a similarly complex environment. Call centre and/or CRM experience would be highly advantageous.

Flexibility is essential as this position is roster based; business hours may be extended from Monday to Friday 8am to 8pm and Saturdays 9am to 5pm during peak periods.

Our standard business hours are Monday to Friday 8am to 6pm. Start times may vary to accommodate the business hours for Student Contact and Support.

Why us?

In return, the University provides an excellent working environment through flexible employment practices and a culture that encourages and supports staff to reach their full potential. We offer a competitive salary, five weeks’ annual leave, and over 300 different career development courses. For more information please visit: Career development and benefits.

If this sounds like the right opportunity for you, apply online today!

Applications close 20th April 2018

This is a professional, Level 3 position.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTI, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz

How to Apply

In order to apply you will first need to register with the University by completing an online user profile via their website. APPLY NOW by clicking HERE to register with the University's website.  Search by the Job ID number: 19744. Please combine your cover letter and CV as one document when submitting your application. To successfully download the full Job Description you should ensure you have pop-up blocker disabled and file downloads enabled (in Internet Explorer enabling file downloads is done by navigating to Tools > Internet Options > Security > Custom Level and select radio button to enable File Downloads). If you are experiencing difficulty in any aspect of the application process or if you do not receive a confirmation email that you have applied for a role, please contact recruitment@auckland.ac.nz or Phone 09 923 1115. Applications close: Friday 20th April 2018.

Job Categories: Academic Services. Job Types: Full-Time.

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