17 May 2019

Fixed-term Student Services Advisor

The University of Auckland – Te Whare Wānanga o Tāmaki Makaurau – Posted by University of AucklandAnywhere

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Auckland University

Job Description

Customer Service Representative

Academic Services

Full-time, Fixed-term for 12 months


The opportunity

As we move into our peak period, we are looking for exceptional customer service representatives to help us as Student Support Advisors with a high volume of enquiries from June/July 2019 until the end of March 2020.

About the role

The role of Student Support Advisor within the Student Contact and Support Centre at The University of Auckland is a pivotal position that will give you a unique opportunity to be of service to our most important customers: our current and future students.

We pride ourselves on providing an excellent and consistent level of service to students. We cover a broad range of queries which ensures your day is varied and allows for inbound and outbound interactions through email, phone calls, and other channels.

This position is rostered. Our standard business hours are between 8am to 6pm Monday to Friday, however there may be some Saturdays and Public Holidays included in your roster. We work 7,5 hours a day and start times will vary to accommodate operational demands. Business hours may be extended to Monday to Friday 8am to 8pm if required. Long periods of leave might not be approved from 1 Dec to 31 march due to increase in call volume.


Who are we looking for?

In short, we are looking for candidates who understand that excellent customer service is not a department, but an attitude. This means you must be able to demonstrate strong communication, problem solving and computer skills.

Your passion for great customer service is further demonstrated through excellent listening skills as well as an eye for detail. You take pride in your work and combine this with a healthy sense of humour and self-awareness. Your ability to thrive in a fast-paced environment will engage you in this varied role.

Relevant experience in the tertiary sector will be considered an asset, however not essential.

Why us?

This role will see you work in a professional and friendly environment with a team that enjoys working with each other and values the contribution we all make in trying to exceed our customers’ expectations.

The University of Auckland is New Zealand’s leading University. We employ more than 5400 academic and professional staff to support over 41,000 students making us one of NZ’s largest employers. The University is committed to providing an excellent working environment through flexible employment practices and a culture that encourages and supports staff to reach their full potential.

How to apply

If this sounds like the right opportunity for you, please apply today!

Applications must be submitted online, by the closing date of Sunday 26th May to be considered. Please include your cover letter and CV combined as one document

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz

How to Apply

In order to apply you will first need to register with the University by completing an online user profile via their website.

APPLY NOW by clicking HERE to register with the University's website.  Search by the Job ID number: 20735. Please combine your cover letter and CV as one document when submitting your application.

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If you are experiencing difficulty in any aspect of the application process or if you do not receive a confirmation email that you have applied for a role, please contact recruitment@auckland.ac.nz or Phone 09 923 1115.

Applications close: Sunday 26th May

Job Categories: Coordinators and Advisors. Job Types: Fixed-term and Full-Time.

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