13 Apr 2018

Fixed-term Student Experience Advisor – Fixed Term

The University of Auckland – Te Whare Wānanga o Tāmaki Makaurau – Posted by University of AucklandAuckland, Auckland, New Zealand

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Auckland University

Job Description

Faculty of Engineering

The Faculty of Engineering has a fantastic opportunity for an individual with excellent customer service and engaging skills to join the Student Development and Engagement team. The Student Experience Advisor is responsible for connecting with students, providing support throughout the student lifecycle and improve the student experience.

This role blends student-facing and administrative activities and will be assisting in the expansion of our student development programme alongside supporting the other initiatives offered by the team. This is a 0.5 FTE (18.75 hrs per week) role and begins in May/June 2018 for 1 year.

If you have delivered a high standard of customer service to a diverse range of stakeholders, have an aptitude for building relationships and an innate sense of empathy this could be an exciting opening in which you can further develop your career.

In addition, if you have previous tertiary experience or worked with students that would be favourable.  This is a small team so if you can both work well within a team and perform independently that will be ideal.

Key accountabilities:

  • Support the continued development of the Dean’s Leadership Programme, a leadership programme for high performing Engineering students
  • Deliver effective support and transition programmes including mentoring programmes and orientation activities
  • Facilitate access to development programmes and initiatives e.g., leadership programmes, community service and volunteering and student support funds
  • Liaise with providers of engagement, wellbeing and pastoral care services
  • Support student organisations as appropriate to achieve faculty goals
  • Ensure programmes are well publicised within the faculty and across other relevant faculties
  • Review and provide regular reporting on the uptake and success of events and programmes and provide recommendations for improvements

Key skills and experience required:

  • Tertiary qualification or equivalent experience
  • Experience in developing innovative and engaging programmes and initiatives in a tertiary or similar environment
  • Experience working in an environment requiring high levels of customer service delivery
  • Experience and understanding of equity issues in New Zealand
  • Computer literate with knowledge of Microsoft suite of programmes
  • Demonstrates problem solving ability requiring judgement and interpretation of established information
  • Ability to work as part of a larger team
  • Excellent communication skills and customer service focus

Why work for us?

The University of Auckland is New Zealand’s leading university.  We employ 5,400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers. Our staff, students and supporters are the reason for our success. We take pride in delivering excellence in our teaching, research, and service to local, national and international communities.

The University is committed to providing an excellent working environment through flexible employment practices and a culture that encourages and supports staff to reach their full potential. We offer a competitive salary, five weeks’ annual leave per year, and over 300 different career development courses. In addition, the University offers discounted car parking, childcare and a number of other subsidies on internal and external services. For more information please visit: Career development and benefits.

This is a professional, level 4 position.

All applications must be made online.

Applications close: 29 April 2018 (Sunday)

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTI, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz

How to Apply

In order to apply you will first need to register with the University by completing an online user profile via their website. APPLY NOW by clicking HERE to register with the University's website.  Search by the Job ID number: 19760. Please combine your cover letter and CV as one document when submitting your application. To successfully download the full Job Description you should ensure you have pop-up blocker disabled and file downloads enabled (in Internet Explorer enabling file downloads is done by navigating to Tools > Internet Options > Security > Custom Level and select radio button to enable File Downloads). If you are experiencing difficulty in any aspect of the application process or if you do not receive a confirmation email that you have applied for a role, please contact recruitment@auckland.ac.nz or Phone 09 923 1115. Applications close: Sunday 29th April 2018.

Job Categories: Student Support. Job Types: Fixed-term.

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