13 Sep 2017

Full-Time Service Provider Support

Homecare Medical – Posted by Homecare MedicalWellington, Wellington, New Zealand

Homecare Medical

Job Description

Someone out there needs you. Are you ready to make the call?

WHAT YOU’LL BE DOING.

As a Service Provider Support, you’ll be the first contact for participants involved in the National Bowel Screening Programme.  You will be liaising with stakeholders including DHBs, Labs and GPs involved in the National Bowel Screening Programme to follow-up participant progression through the screening pathway. The Service Provider Support will require an understanding of hierarchy and processes in the health system, have a good phone manner and a focus on making efficient use of the time of clinicians they engage with.

Your roles and responsibilities include:

  • Interpreting work-lists and reports to identify participants who are not progressing through the screening pathway in line with expected timeframes
  • Engage with stakeholders to support progress through the screening pathway
  • Process consent forms and actions with utmost attention to detail and data integrity so details are reflected in the systems and updates are communicated to Labs
  • Drawing patterns and inferences as to why some participants are not progressing through the screening pathway to improve future service delivery
  • Respond to all communications promptly and politely, maintaining upmost integrity and confidentiality of personal information
  • Uphold integrity of the National Bowel Screening Programme by carrying out responsibilities in compliance with the Te Tiriti o Waitangi / Treaty of Waitangi and by demonstrating commitment through its principles:
    • Partnership – respectfully work in partnership with team members
    • Participation – respectfully provide a safe space for, and acknowledgement to team members
    • Protection – foster and empower the values, customs and realities of Māori and Non-Māori, particularly Pacific people’s and Asian.

WHAT WE’LL NEED FROM YOU.

To carry out this role effectively, you’ll need:

  • Two years’ experience in administration, preferably within healthcare
  • Good skill level in Microsoft Excel, Word, Outlook
  • Ideally experience with Customer Relationship Management systems
  • Strong phoned based customer service experience
  • Great listening and communication skills
  • Cultural sensitivity

WHAT YOU’LL GET FROM US.

Working in a collaborative team situation, you’ll have exceptional support, with ongoing guidance and coaching. You can also look forward to:

  • Being part of a growing and well respected national organisation
  • A superb culture that celebrates success
  • A supportive and experienced management team

The Bowel Screening Coordination Centre will be open Monday to Friday 8am to 8pm and 9am to 4pm on Saturdays and we are looking for both part time and full time staff to cover the breath of hours and days.

SOUND LIKE YOU?

If you’re ready for a challenge and want to be part of an organisation that’s improving the lives and wellbeing of New Zealanders, this could be the perfect role for you. We’d love to hear from you, so please send us your application online by clicking here.

WHO IS HOMECARE MEDICAL?

Homecare Medical is a leading New Zealand healthcare organisation. We bring together a range of national helplines, including Quitline and Healthline, to deliver 24/7 support through registered nurses and specialists, online and over the phone. It’s a fresh, connected approach to healthcare that’s already helped over half a million New Zealanders in less than a year.

How to Apply

Apply via our careers website by clicking here. Applications Close: Sunday 8th October 2017 at 23.55pm.

Job Categories: Administration / Clerical, Community Development, Healthcare / Medical, and Support Services. Job Types: Full-Time, Part-Time, and Permanent. Job Tags: Administration, Contact Centre, Customer Relationship Management, customer service, Homecare Medical, National Bowel Screening Programme, Permanent Full Time, Permanent part-time, Service Provider Support, and wellington. Salary: 40,000 - 60,000. Job expires in 17 days.

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