22 Oct 2021

Casual Service Delivery Manager – Covid Response

Whakarongorau Aotearoa – Posted by HainesAttractAuckland, New Zealand

NOTE: This job listing has expired and may no longer be relevant!

Whakarongorau Aotearoa_logo CMYK

Job Description

Join us in this exciting leadership opportunity responsible for a dedicated team, serving our communities by delivering our COVID services.

  • Are you a leader of leaders managing excellent service delivery results?
  • Join Aotearoa’s Covid-19 Response leading a virtual contact centre operation
  • Fixed-term to June 2022 working from our Freemans Bay Auckland office

We have an exciting opportunity to be part of our integrated COVID leadership team. This is a critical leadership role with accountability for a direct team and indirect team of leaders, supervisors and advisors in our virtual contact centre.

If you thrive on providing strategic leadership, managing overall service delivery performance and maintaining a key focus on continuous improvement and innovation, this is a key role in our Covid-19 response that could be a great next step for you!

About the role – Atu mo te mahi

Reporting to our Director – COVID, the role will develop a high performing team of people leaders and operations leaders to ensure frontline teams are engaged, inspired, motivated and supported to deliver an exceptional and consistent telehealth experience to service users.

Running an effective and high performing operation will include the engagement and management of both the relationships and performance of our partner call centres.

Our integrated COVID service lines manage inbound and outbound calls supporting the community. We operate seven days a week from 8am to 8pm and the team are both on-site and work from home so you will need to be confident effectively managing and communicating across a remote workforce.

About you – Pehea koe

Strong operations management background with experience leading significant growth or change is essential, ideally within a customer centric environment. A passionate leader who can engage, influence, and motivate others with positivity and the ability to lead process and service improvements in a fast paced and changing environment.

You’ll be confident maintaining regular reporting on progress, performance, risks/issues and planning. You’ll have the ability to influence and lead change and process improvement to achieve measurable impact. Your strong relationship building, and stakeholder management background will be critical to your success.

Ideally, experience within telehealth, health technology or similar would be a great fit plus exposure working in fast paced contact centre operations. Put your proven experience managing performance with executive level visibility to great use!

About us – Ko wai hoki

Whakarongorau Aotearoa (formerly Homecare Medical) are privileged to of running free to the public, virtual health, mental health, and social services the people of Aotearoa New Zealand.

We do this 24 hours a day, seven days a week across seven digital channels. We manage inbound and outbound call centres in Auckland, Wellington, and Christchurch as well as remote teams working from their homes across the country.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

Our values – Ō Tātou Uara

Our ambition is to give everyone in Aotearoa the opportunity for wellness. Our values underpin all we do, and how we do it.

  • Do the right thing – Mahia te mea tika
  • Motivated by quality – Hihiri e te kounga
  • Passion for better – Ngākau nui ki te pai ake
  • Shoulder to shoulder – Pokohiwi ki Pokohiwi

How to Apply

Please apply online to be considered for this leadership opportunity: https://apply.jobadder.com/au3/2509/382245/lz6spy2hdpkutnzu6cyqav6lci?show=details Applications close on Tuesday, 2 November 2021.

Job Categories: Customer Service. Job Types: Casual.

314 total views, 1 today

Apply for this Job