13 Nov 2020

Full-Time Manager Complaints Resolution

New Zealand Ombudsman – Posted by OOTOWellington, Wellington, New Zealand

NOTE: This job listing has expired and may no longer be relevant!


Job Description

  • Operational management opportunity
  • Positively influence the performance of the Office
  • Permanent, full time role based in central Wellington

Mō te Tari o te Kaitiaki Mana Tangata – About the Ombudsman

The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

Mō tō mātou tira – About the team

The Complaints Resolution Group is made up of five permanent teams, four based in Wellington and one in Auckland.  Each team has its own focus on the complaints handling process, and its own complaint handling requirements: Early Assistance, Early Resolution, and Investigation & Resolutions. The role of Manager may be rotated between teams.

Mō te tūranga – About the role

The Manager will provide leadership and operational management for a team of investigators focussed on the resolution of more complex, longer-term investigations, and any other work assigned by the Assistant Ombudsman Complaints Resolution. The Manager is responsible for their team undertaking a thorough investigation, resolving complaints in a timely manner, and maintaining high quality standards.

He kōrero mōu – About you

To be successful in this role you will have:

  • experience as a line manager in an investigative, arbitration and/or mediation environment;
  • proven people management experience and knowledge and demonstrated ability to motivate and lead others through positive leadership;
  • experience in developing a positive and cohesive team environment that encourages openness, trust, and collaboration;
  • excellent interpersonal and relationship management skills with the ability to build credibility with a range of stakeholders;
  • strong written and oral communication skills; and
  • a track record of delivering results.

How to Apply

Me pēhea e tono - How to apply

To apply, visit our careers centre where you will need to register through our online careers centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email recruitment@ombudsman.parliament.nz. All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance. Depending on skills and experience the salary is expected to be between $129,504 and $151,088.

Applications close 5pm Sunday, 22 November 2020.  

Job Categories: Government and Defence. Job Types: Full-Time. Job Tags: Fairness, Government, investigations, leadership, legal, management, mediation, public sector, and rights. Salary: 100,000 and above.

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