22 Jun 2022

Casual Client Services and Hub Assistant

The University of Auckland – Te Whare Wananga o Tamaki Makaurau – Posted by University of AucklandAuckland, New Zealand

NOTE: This job listing has expired and may no longer be relevant!

Auckland Uni 19

Job Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.

The University Library is committed to providing quality library and information services to support and enhance the teaching, learning, research, scholarship and creative work of the University.

Te Whiwhinga mahi | The opportunity

Te Tumu Herenga | Libraries and Learning Services at the University of Auckland is seeking enthusiastic and engaging people to join our team as Student Hub and Client Services Assistants based at the City Campus.

Our team includes Student Hubs, Libraries and Information Commons. We are responsible for providing high-quality, customer-focused services to all our customers within Te Tumu Herenga and the wider University community, enabling them to successfully negotiate across a wide range of critical tasks. This includes connecting students to self-service options and referring them to specialist staff and services as required along all steps of the student journey.

Hours of work may vary during exams, over summer and during Covid alert levels, but the minimum hours per week will remain. For more information on the role, view the position description.

We are offering two Client Services Assistants positions. The role is based at the City Campus, with the following hours and days of work:

1.   Monday, Tuesday, and Sunday = 2:00 pm to 10:00 pm – Part Time

2.   Wednesday, Thursday, and Friday = 2:00 pm to 10:00 pm – Part Time

The salary range for these roles is $41,000 – $45,000 per annum depending on experience. This is pro rated to the hours of work per week.

You will be at the IC Helpdesk, Kate Edgar, and Student Hubs.



He kōrero mōu | About you

We are looking for candidates who understand that customer service is not a department, it is an attitude! This means you can demonstrate strong communication, problem-solving, IT and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries.

Nga Pūkenga Motuhake | Important Skills

To be successful in this role, you will display excellent communication skills, a helpful and supportive approach, excellent IT skills, and the ability to excel when working independently, and as part of a team.

As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment.

Additional Information

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of Tuesday, 5th July 2022 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Suhayl Mohammed via suhayl.mohammed@auckland.ac.nz for more information. Please note we are happy to answer your questions but we do not accept applications by email.

Overseas Applicants

In response to COVID-19 the New Zealand Government imposed travel restrictions but have recently announced a five-step plan for a phased border re-opening. This phased re-opening will take some time and this may alter the nature of the standard interview process for offshore candidates, particularly at the on-site interview stage. To see how this might affect your application and for more information and updates on the border restrictions and phased re-opening, please visit the Immigration New Zealand website or the New Zealand Government’s official Covid-19 website.


The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz


How to Apply

In order to apply you will first need to register with the University by completing an online user profile via their website. APPLY NOW by clicking HERE to register with the University's website. Please combine your cover letter and CV as one document when submitting your application. To successfully download the full Job Description you should ensure you have pop-up blocker disabled and file downloads enabled (in Internet Explorer enabling file downloads is done by navigating to Tools > Internet Options > Security > Custom Level and select radio button to enable File Downloads). If you are experiencing difficulty in any aspect of the application process or if you do not receive a confirmation email that you have applied for a role, please contact recruitment@auckland.ac.nz or Phone 09 923 1115. Applications close: Tuesday, 5th July 2022

Job Categories: Libraries. Job Types: Casual.

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