21 Oct 2021

Permanent End User Support Engineer

The University of Auckland – Te Whare Wananga o Tamaki Makaurau – Posted by University of AucklandAuckland, New Zealand

NOTE: This job listing has expired and may no longer be relevant!

Auckland Uni 19

Job Description

The opportunity | Te Whiwhinga mahi

Our Customer Experience team at the University of Auckland are looking for an experienced End User Support Engineer to help provide onsite and remote IT and AV support here across the University.

This is a full-time and permanent position.

This role will require you to be onsite providing real time assistance when required.  As an active member of the End User Services team in Connect, you will be resolving support calls and tickets across all Customer Experience End User teams. This opportunity will give you exposure to a diverse range of learning opportunities.

The End user Support Engineer will provide a great customer experience first and foremost. As the customer facing support for Connect and Digital Services, this role is pivotal to the success of our user community.

The role will deliver technical excellence to all communities of the university including students, academics, and professional staff, assisting them to exceed their goals in providing world class learning, teaching research and administrative activities.

For more detailed information, please refer to the POSITION DESCRIPTION

About the team | Mō tō mātou rōpū

We are a team of 12 who have built a very strong reputation in providing an exceptional level of technology service to our customers.

The collaborative team is friendly, adaptable, energetic and innovative. We value diversity and encourage individuals take overall ownership of their responsibilities.

About you | He kōrero mōu

Our ideal candidate will have a number of years proven experience providing IT support services in a large and complex organisation with experience in IT trouble ticketing and ITIL processes.

You will need to have the ability to manage multiple priorities in a busy environment and be able to work quickly and accurately while enjoying learning

Nga Pūkenga Motuhake | Important Skills 

  • Ability to identify and understands issues, problems, and opportunities; compares data from different sources to draw conclusions for developing appropriate solutions
  • Ability to communicates with clarity, and interact with customers at all levels of the university
  • In Depth Knowledge of Microsoft, Mac and Unix operating systems and providing IT support with within various desktop and server environment including network infrastructure
  • Knowledge and experience, supporting AV equipment.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of Sunday, 24th October 2021 to be considered.

Please include a cover letter outlining what strengths you would bring to this position.

Additional Information

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz


How to Apply

In order to apply you will first need to register with the University by completing an online user profile via their website. APPLY NOW by clicking HERE to register with the University's website. Please combine your cover letter and CV as one document when submitting your application. To successfully download the full Job Description you should ensure you have pop-up blocker disabled and file downloads enabled (in Internet Explorer enabling file downloads is done by navigating to Tools > Internet Options > Security > Custom Level and select radio button to enable File Downloads). If you are experiencing difficulty in any aspect of the application process or if you do not receive a confirmation email that you have applied for a role, please contact recruitment@auckland.ac.nz or Phone 09 923 1115. Applications close: Sunday, 24th October 2021

Job Categories: Support. Job Types: Permanent.

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