13 Apr 2018

Fixed-term Desktop and End User Support Administrator

The University of Auckland – Te Whare Wānanga o Tāmaki Makaurau – Posted by University of AucklandAuckland, Auckland, New Zealand

NOTE: This job listing has expired and may no longer be relevant!

Auckland University

Job Description

Faculty of Science

The University of Auckland is a truly great place to work. Offering five weeks’ annual leave, a generous company superannuation scheme, over 300 courses and workshops designed to support your professional development, and standout facilities for staff members who are also parents, it’s easy to see why we’ve been voted one of New Zealand’s most attractive employers.*

Find out more about some of the great reasons to work for us at Career development and benefits.

We are looking for someone to join our Faculty’s Information Services team, providing IT support and assistance for an end-user community that includes researchers, lecturers, staff and students.

The opportunity

The Faculty IS team works in partnership with a university-wide community of skilled IT professionals, and together we are designing and delivering a wide range of advice and innovative solutions to our customers.

We’re looking for a customer-oriented person who will work thoughtfully with our IT partners and end-users to resolve issues, and who can provide a positive customer experience even when dealing with competing demands and sensitive situations.

For these roles, we would welcome candidates with some or all of the following qualities:

  • A talent for understanding end-user requirements, showing sensitivity to clients’ needs while providing technical advice and designing solutions for our faculty.
  • An ability to take the initiative and to collaborate well in a team environment, while also being willing to work cooperatively with the university’s wider IT community and its many partners.
  • A commitment to understanding new technology in a tertiary education environment, and confidence with setting up and using modern desktop software and peripherals.
  • Experience with MacOS/iOS, Apple computers and devices is a distinct advantage; so too is LINUX experience.

This position’s focus on customer service and stakeholder experience means you’ll need to have excellent interpersonal and communication skills. Some experience with networking, virtual servers, enterprise software tools, database design, coding, web design or video-conferencing would be advantageous, but these are not essential.

Applications close on Sunday 29th April 2018.

*Randstad Awards 2017.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTI, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz

How to Apply

In order to apply you will first need to register with the University by completing an online user profile via their website. APPLY NOW by clicking HERE to register with the University's website.  Search by the Job ID number: 19741. Please combine your cover letter and CV as one document when submitting your application. To successfully download the full Job Description you should ensure you have pop-up blocker disabled and file downloads enabled (in Internet Explorer enabling file downloads is done by navigating to Tools > Internet Options > Security > Custom Level and select radio button to enable File Downloads). If you are experiencing difficulty in any aspect of the application process or if you do not receive a confirmation email that you have applied for a role, please contact recruitment@auckland.ac.nz or Phone 09 923 1115. Applications close: Sunday 29th April 2018.

Job Categories: IT. Job Types: Fixed-term.

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