30 Nov 2020

Permanent Clinics Practice Manager – Faculty of Medical and Health Science

The University of Auckland – Te Whare Wananga o Tamaki Makaurau – Posted by University of AucklandAnywhere

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Auckland Uni 19

Job Description

The opportunity | Te Whiwhinga mahi

We have five specialised Clinics that provide services in relation to Optometry, Hearing and Tinnitus, Nutrition and Dietetics, Exercise and Rehabilitation and Speech-Language Therapy

An exciting opportunity has emerged for a Clinics Practice Manager to provide operational management of the Faculty of Medical and Health Sciences University Clinics and contribute to the development of a cohesive approach to the clinical service delivery of holistic and integrated teaching and research.

For more detailed information, please refer to the position description.

About the team | Mō tō mātou rōpū

Our Clinics are located within Grafton and Newmarket, offering excellent research-informed clinical treatment for our diverse client base. As teaching clinics, the main aim is to provide an excellent learning and teaching experience essential for our health professional students to gain their required clinical exposure while also providing high-quality care to our patients.

Our clinical support team is comprised of 5 competent and confident coordinators and receptionists who have a passion for what they do and the expertise to execute it. We collectively share the aspiration to keep looking for a smarter and more effective approach and work together to accomplish this. This role will lead the strategic direction for the University of Auckland Clinics.

About you | He kōrero mōu

You will come to us with prior experience in the medical administration field, where you understanding of our responsibilities under The Code of Health and Disability Services Consumers’ Rights, with a continuous improvement mindset of how to best deliver care through effective patient management systems and effective systems. You will have the responsibility of developing and maintaining SOPs to ensure the ongoing effectiveness of our clinics.

You will also work with our budding clinicians in mind, ensuring that we have a pipeline of patients through effective recruitment plans by working effectively with our Faculty marketing team.

In conjunction with this, to support the strategic growth and streamlining of our service, you will have had exposure to a commercial environment that required you to work with budget development, reporting and forecasting, reconciliations and strategic planning for service delivery.

Finally, your team will look to you for support, including general operational day to day support, complaint management or by looking to lead development and delivery of key projects, campaigns, and initiatives focused on new and improved service delivery to students and the clinics.

Important Skills | Nga Pūkenga Motuhake

Our next Clinics Practice Manager will have:

  • Proven experience leading effective customer focussed teams.
  • Experience in working in a multidisciplinary health setting.
  • Demonstrated ability to work with a range of staff at all levels within a complex organisation
  • Understanding or experience of financial systems and overseeing accounts, ideally in a primary health care setting
  • Made a significant contribution to the development of strategic annual plans and reports and understand how to operationalise these

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is dedicated to providing an excellent and stimulating environment for its employees which ensures a healthy work-life balance through.

  • Five weeks’ annual leave per annum
  • Up to 6.75% employer superannuation contribution.
  • Over 300 different career development courses.
  • Discounted onsite childcare and various leisure and recreation services.

For more information on the benefits of working here, see our Staff Benefits page.

How to apply | Me pēhea te tuku tono

Please reach out to Michael-Rita Stowers-Wah for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email. 

Applications must be submitted online, by the closing date of Wednesday, 9th December 2020 to be considered. Please include your cover letter and/or CV highlighting how you can meet the skills and experiences detailed above.


Additional Information

In accordance with our commitment to equitable recruitment, the University welcomes applications from all suitably qualified and experienced candidates. In response to COVID-19 the New Zealand Government has imposed a travel ban and are currently only allowing New Zealand Residents, Citizens and visa holders meeting a strict exception policy to enter the country, all of whom must currently enter Government approved quarantine for two weeks on arrival.

It is uncertain when these border restrictions will change, and this may impact the degree to which an off-shore candidate can engage in the interview process; or be available to commence in a new position. For more information and updates on the border restrictions visit the Immigration New Zealand website or the New Zealand Government’s official Covid-19 website.

How to Apply

In order to apply you will first need to register with the University by completing an online user profile via their website. APPLY NOW by clicking HERE to register with the University's website. Please combine your cover letter and CV as one document when submitting your application. To successfully download the full Job Description you should ensure you have pop-up blocker disabled and file downloads enabled (in Internet Explorer enabling file downloads is done by navigating to Tools > Internet Options > Security > Custom Level and select radio button to enable File Downloads). If you are experiencing difficulty in any aspect of the application process or if you do not receive a confirmation email that you have applied for a role, please contact recruitment@auckland.ac.nz or Phone 09 923 1115. Applications close: Wednesday, 9th December 2020

Job Categories: Healthcare / Medical. Job Types: Permanent.

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