26 Jan 2021

Fixed-term Client Services Assistant x3 Part Time

The University of Auckland – Te Whare Wananga o Tamaki Makaurau – Posted by University of AucklandAuckland, Auckland, New Zealand

NOTE: This job listing has expired and may no longer be relevant!

Auckland Uni 19

Job Description

Libraries and Learning Services at the University of Auckland is seeking enthusiastic and engaging people to join our Client Services team as a Customer Services Assistant at  Kate Edger Information Commons. 

The Client Services team includes Libraries and Information Commons, and is responsible for providing excellent, friendly, and informative support to all our customers, enabling clients to navigate across a range of library and information commons services, and referring to other services where appropriate.

These position are part-time and fixed term until 31 December 2021.

Shift Patterns available

Shift 1 22.5 hours

  • Monday 4pm-midnight
  • Tuesday 4pm-midnight
  • Sunday 2pm-10pm

Shift 2 22.5 hours

  • Wednesday 4pm-midnight
  • Thursday 4pm-midnight
  • Friday 4pm-midnight

Shift 3 25 hours

  • Monday 12pm-5pm
  • Tuesday 12pm-5pm
  • Saturday 8am-4pm
  • Sunday 8am-4pm

 

For more information on the role, view the Position Description

What are we looking for?

We are looking for candidates who understand that customer service is not a department, it is an attitude! This means you can demonstrate strong communication, problem-solving and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries.

Skills and experience

To be successful in this role, you will display excellent communication skills, a helpful and supportive approach, good IT skills, and the ability to excel when working independently, and as part of a team.

As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment.

Qualifications

Skills and experience

To be successful in this role, you will display excellent communication skills, a helpful and supportive approach, good IT skills, and the ability to excel when working independently, and as part of a team.

As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment.

Additional Information

How to apply | Me pēhea te tuku tono 

Please reach out to Melissa Free for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.

Applications must be submitted online, by the closing date of Thursday, 28th January 2021 to be considered. Please include your cover letter and/or CV highlighting how you can meet the skills and experiences detailed above.

For further support on applying and how to write your cover letter or create a CV please see the staff intranet page on Applying for Internal roles

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz

How to Apply

In order to apply you will first need to register with the University by completing an online user profile via their website. APPLY NOW by clicking HERE to register with the University's website. Please combine your cover letter and CV as one document when submitting your application. To successfully download the full Job Description you should ensure you have pop-up blocker disabled and file downloads enabled (in Internet Explorer enabling file downloads is done by navigating to Tools > Internet Options > Security > Custom Level and select radio button to enable File Downloads). If you are experiencing difficulty in any aspect of the application process or if you do not receive a confirmation email that you have applied for a role, please contact recruitment@auckland.ac.nz or Phone 09 923 1115. Applications close: Thursday, 28th January 2021

Job Categories: Customer Service. Job Types: Fixed-term.

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