18 Jun 2019

Full-Time Client Service Leader – Workforce Management

Accident Compensation Corporation – Posted by ACC_hainesAnywhere


Job Description

Be based in either Hamilton, Dunedin, Wellington, Christchurch or Auckland

As our Client Service Leader – Workforce Management, you will play a key role in leading a high performing team of Workforce Planners, Real-time Analysts, Systems Specialist and Systems Administrator.

ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. ACC is shifting the way we work with our clients to deliver meaningful support and guidance to over two million people recovering from accident or injury each year.

You will be solely responsible for leading our workforce management strategy and ensuring your teams of people are integrated to deliver great service to our customers. Putting the right people in the right place will require you to have great planning, workforce management, and service delivery skills all within a project managed approach. This is a busy role with complex challenges, so you will need to have great problem solving skills, emotional awareness and situational judgement.

What you need to be successful in this role:

  • Experience in a people manager role, particularly if you established and led a workload management function in a complex environment
  • Knowledge and experience using various workforce management tools and technologies
  • Experience leading teams in a service delivery environment – proven ability to motivate, coach and mentor to achieve outstanding outcomes
  • Great stakeholder management skills – working in partnership across the business and being well connected with external communities

This is a true leadership role, working within a significant part of our business delivering core customer services. This opportunity will enable you to develop your career in a supportive environment which nurtures learning and opportunity, provides an attractive salary and benefits, and plays a pivotal role in making the lives of so many New Zealanders better.

At ACC, we recognise that diversity, inclusion and accessibility is important to our business. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Our culture enables us to create an environment of involvement, respect and connection with the communities where we work – benefitting individual employees and all our clients across NZ.

Closing details: To apply for this job, please visit https://careers.acc.co.nz/

For further information, please contact Davya Rozario on divya.rozario@acc.co.nz

Job Categories: Administration / Clerical. Job Types: Full-Time. Salary: 100,000 and above. Job expires in Endless.

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