14 Feb 2020

Full-Time Business Process Improvement Coordinator – Wellington

Accident Compensation Corporation – Posted by ACC_hainesAnywhere

NOTE: This job listing has expired and may no longer be relevant!


Job Description

Tā mātou nei whakakitenga, he waihanga i ngā hononga ahurei me ngā tāngata kātoa o Aotearoa, kia ngāwari ake ngā wā e whara ai te tangata, hei whakapiki i tā rātou nei oranga.

Our vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.

We are the business process experts here at ACC and provide a range of services across our business to create a better customer experience, improve efficiency, manage risk and help find solutions to problems that really matter to our people and our customers.

The Business Process Improvement Coordinators are key roles within BPI and it is a great way of gaining experience within a business process improvement environment. You will be a vital link between the business and BPI Triaging work submitted to the BPI team.

Some of the key functions of this role include embedding triage and oversight processes, working with our customers to ensure small process updates and improvements are made quickly and to the required quality standards, reporting on key performance metrics, working with members of the team to improve internal team processes and maintaining collateral and guidance documents on our team space.

There will also be opportunities to support improvement initiatives and projects as required as part of building your capability in the business improvement space.

What you will need to be successful in the role:

  • Have an excellent ability to manage and maintain strong relationships across the business
  • Get a kick out of helping people, taking them on a journey and getting them to those ‘aha’ moments!
  • Be an excellent communicator with good Microsoft Office and business writing skills
  • You can think on your feet and roll with it when things change. Taking on a challenge is your thing and you can solve problems with creative solutions
  • Have great time management and planning skills as we often have lots of pieces of work on the go
  • You want to make a difference in the way services are delivered to the people of New Zealand

Our team are passionate about their work with a strong desire to make a difference, we have a truck load of initiative, cutting through the noise to get to the root of any problem. We make strong connections and encourage people to work together to get the very best outcomes.

At ACC, we recognise that diversity, inclusion and accessibility is important to our business. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Our culture enables us to create an environment of involvement, respect and connection with the communities where we work – benefiting individual employees and all our clients across New Zealand.

We would love to hear from you if you feel you are a good fit – applications will only be accepted when formally submitted through our ACC Career Website online, through to the closing date Sunday, 23 February 2020 but please note that if an ideal candidate is found during this time we will move forward with pre-screening and interviewing sooner.

To view the position description, click below, for any questions reach out to Nadine O’Donnell at Nadine.Odonnell@acc.co.nz

How to Apply

Apply online via https://careers.acc.co.nz/jobs/business-process-improvement-practice-coordinator-1580 before Sunday, 23 February 2020. To view the position description, click below, for any questions reach out to Nadine O'Donnell at Nadine.Odonnell@acc.co.nz

Job Categories: Administration / Clerical. Job Types: Full-Time. Salary: 60,000 - 80,000.

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