8 Apr 2021

Permanent Assistant Investigator – Children in Care Complaints

NZ Ombudsman – Posted by OOTOWellington, Wellington, New Zealand

NOTE: This job listing has expired and may no longer be relevant!

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Job Description

  • Be the first point of contact for new complaints
  • Assist with research, reporting, and interviews
  • Two permanent opportunities in Wellington CBD

Mō te Tari o te Kaitiaki Mana Tangata – About the Ombudsman

The Chief Ombudsman works with his staff to help people in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

Mō tō mātou tira – About the team

The Children in Care Complaints team was formed in 2018 in response to an identified need for stronger oversight of the care system. The team handles all Ombudsmen Act complaints relating to Oranga Tamariki and children in the wider care system. The work is challenging, but incredibly meaningful, making a real difference to the lives of whānau and tamariki around New Zealand.

Mō te tūranga – About the role

The role of the Assistant Investigator is to provide support to Investigators in the Children in Care Team who handle complaints and other contacts in relation to tamariki and rangatahi in care. As an Assistant Investigator you will have the crucial role of handling initial enquiries and complaints from whānau, members of the public, and tamariki and rangatahi in care. You will also assist with investigations by compiling information for reports, undertaking research and analysis, assisting with interviews, and assisting with planning and tracking activities as required.

He kōrero mōu – About you

To be successful in this role, ideally you will have:

  • A relevant tertiary qualification or equivalent experience.
  • Experience in a customer service or community facing role.
  • Understanding of tikanga, Te Ao Māori, and Te Reo Māori, or a willingness to learn.
  • Excellent verbal and written communication skills.
  • Excellent research and analysis skills.
  • Experience in one or more of these areas;
    • Experience working with tamariki and their whānau; or
    • Experience in complaints handling or resolution activities; or
    • Experience in or knowledge of the practice and procedure in central/local government or in the wider public sector.

If you think you tick some of these boxes, and want to know more about the role please get in touch. The Ombudsman has a comprehensive training programme for Assistant Investigators to ensure they have the tools to be successful in their role.

How to Apply

Me pēhea e tono - How to apply

To apply, visit our website where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email recruitment@ombudsman.parliament.nz. All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check, police vetting, and may be required to achieve and maintain a NZ Government (NZSIS) security clearance. Depending on skills and experience the salary is expected to be between $60,000 and $78,000. Applications close Monday, 19 April 2021.

Job Categories: Government and Defence. Job Types: Permanent. Job Tags: care, Children, customer service, legal, Social, tamariki, and Whanau. Salary: 60,000 - 80,000.

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